Terms of Service

Effective Date: May 16, 2026
Business Name: OpenAll Locksmith LLC
NCLLB License No. 3155

Welcome to OpenAll Locksmith LLC ("Company," "we," "our," or "us"). By requesting, scheduling, authorizing, or paying for any service provided by OpenAll Locksmith LLC, the customer ("Customer," "Client," or "you") agrees to the following Terms of Service.

1. Services Provided

OpenAll Locksmith LLC provides mobile locksmith services including, but not limited to:

  • Emergency vehicle lockout services

  • Car key duplication

  • Key cutting and programming

  • All-keys-lost services

  • Residential deadbolt installation

  • Smart lock installation

  • Fingerprint lock installation

  • Other locksmith-related services

All services are subject to technician availability, service area limitations, vehicle/property compatibility, and verification requirements.

2. Authorization for Service

By requesting service, the Customer confirms that they are the lawful owner of the vehicle, property, or lock system being serviced, or that they have full authorization from the lawful owner to request locksmith services.

The Customer authorizes OpenAll Locksmith LLC to perform the requested locksmith services and acknowledges that:

  • Valid government-issued identification may be required before service begins.

  • Proof of ownership or authorization may be required.

  • Service may be refused if ownership or authorization cannot be reasonably verified.

  • OpenAll Locksmith LLC reserves the right to refuse service at its discretion.

Providing false ownership information or requesting unauthorized access to property may be reported to law enforcement.

3. Pricing and Payment

All pricing provided before work begins is based on standard service conditions and known compatibility information at the time of quoting.

Additional charges may apply if:

  • Additional labor is required

  • Drilling or destructive entry becomes necessary

  • Vehicle or hardware compatibility differs from initial information provided

  • Additional parts, programming procedures, or specialized equipment are required

  • Customer-supplied parts fail or are incompatible

  • Existing damage or prior repairs complicate the service

Any additional charges will be explained and approved before continuing work whenever reasonably possible.

Payment is due upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include cash, card, electronic payment, or other approved payment methods.

Chargebacks or payment disputes submitted in bad faith after completed authorized services may be pursued to the fullest extent permitted by law.

4. Automotive Key Programming and All-Keys-Lost Services

Automotive locksmith services, especially key programming and all-keys-lost situations, involve vehicle security systems, immobilizers, electronic modules, and manufacturer-specific procedures.

The Customer acknowledges and agrees that:

  • Vehicle compatibility must be confirmed before service begins

  • Some vehicles may require dealer intervention or additional procedures not identifiable before inspection

  • Certain vehicles may not support aftermarket or universal keys/remotes

  • Customer-supplied keys, remotes, smart keys, or hardware are not guaranteed to function or program successfully

  • Existing vehicle electrical, immobilizer, ignition, ECU, BCM, FEM, CAS, or security-system issues may prevent successful completion of service

  • Some vehicles may require additional diagnostics, EEPROM procedures, module replacement, or advanced programming procedures

OpenAll Locksmith LLC does not guarantee successful programming where vehicle conditions, security systems, manufacturer restrictions, aftermarket hardware limitations, or pre-existing issues prevent completion.

5. Risk of Damage

Locksmith services, particularly lockout, key extraction, drilling, ignition, smart lock installation, and all-keys-lost services, involve inherent risks to locks, doors, ignitions, trim panels, glass, electronic modules, and surrounding hardware.

While OpenAll Locksmith LLC uses professional methods and reasonable care to minimize damage, the Customer acknowledges that minor cosmetic damage, scratches, scuffs, wear, or incidental damage may occur during the normal performance of locksmith services.

OpenAll Locksmith LLC is not responsible for:

  • Pre-existing damage

  • Worn or defective locks/components

  • Manufacturer defects

  • Aftermarket equipment malfunctions

  • Existing electrical or mechanical issues

  • Cosmetic wear discovered before, during, or after service

  • Damage resulting from prior repairs or modifications

  • Damage caused by necessary drilling or destructive entry when non-destructive entry is unsuccessful or impossible

6. Smart Locks and Residential Hardware

OpenAll Locksmith LLC installs residential lock hardware, including smart locks and fingerprint locks.

The Customer acknowledges that:

  • Wi-Fi, Bluetooth, battery-powered, and electronic locks may experience software, connectivity, app, firmware, or manufacturer-related issues outside of OpenAll Locksmith LLC’s control

  • Compatibility with doors, frames, strike plates, or existing hardware may vary

  • Additional labor or modifications may be required for certain installations

  • Customer-supplied hardware is not guaranteed to function properly or fit correctly

Unless otherwise stated in writing, manufacturer warranties apply solely through the product manufacturer.

7. Service Area and Scheduling

OpenAll Locksmith LLC operates as a mobile service provider.

Estimated response times are not guaranteed and may vary due to:

  • Traffic

  • Weather

  • Technician availability

  • Job complexity

  • Distance

  • Emergency call volume

  • Safety concerns

OpenAll Locksmith LLC reserves the right to reschedule, delay, or decline service when necessary.

8. Refund Policy

Due to the nature of mobile locksmith services, labor, diagnostics, travel time, programming attempts, and completed authorized services are generally non-refundable.

Refunds, partial refunds, or service adjustments may be provided at the sole discretion of OpenAll Locksmith LLC.

If OpenAll Locksmith LLC is unable to complete the requested service as quoted and no authorized work is completed, the Customer may not be charged.

9. Limitation of Liability

To the maximum extent permitted by law, OpenAll Locksmith LLC’s total liability for any claim arising out of or relating to services performed shall not exceed the total amount paid by the Customer for the specific service giving rise to the claim.

Under no circumstances shall OpenAll Locksmith LLC be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Lost business opportunities

  • Vehicle rental expenses

  • Towing expenses

  • Loss of use

  • Delays

  • Data loss

  • Emotional distress

  • Security-system lockouts

  • Manufacturer-related issues

Nothing in these Terms shall limit liability where prohibited by applicable law.

10. Customer Responsibilities

The Customer agrees to:

  • Provide accurate vehicle and property information

  • Maintain safe working conditions

  • Secure pets or hazardous conditions before service

  • Disclose known issues or prior repairs when relevant

  • Verify compatibility of customer-supplied hardware before requesting installation

The Customer is responsible for ensuring they have legal authority to authorize service.

11. Promotions and Discounts

Promotions, discounts, coupons, and special offers:

  • Have no cash value

  • May be modified or discontinued at any time

  • Cannot be combined unless explicitly stated

  • Are subject to availability and service-area limitations

  • May require proof of eligibility

Additional terms and conditions may apply to promotional offers.

12. Website and Online Information

Information provided on this website is for general informational purposes only.

Pricing, compatibility, product availability, and service availability may change without notice.

OpenAll Locksmith LLC does not guarantee that website information is always complete, current, or error-free.

13. Intellectual Property

All website content, logos, branding, graphics, text, and marketing materials are the property of OpenAll Locksmith LLC unless otherwise stated.

Unauthorized reproduction, distribution, or use is prohibited.

14. Privacy

Customer information collected through forms, invoices, scheduling systems, communications, or service records may be used for:

  • Scheduling

  • Customer communication

  • Invoicing

  • Recordkeeping

  • Fraud prevention

  • Legal compliance

  • Marketing communications where permitted by law

OpenAll Locksmith LLC does not sell personal information to third parties.

15. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of North Carolina.

Any legal dispute arising from services provided by OpenAll Locksmith LLC shall be subject to the jurisdiction of the appropriate courts located in North Carolina.

16. Changes to Terms

OpenAll Locksmith LLC reserves the right to update or modify these Terms of Service at any time without prior notice.

Updated versions become effective upon posting to the website.

17. Contact Information

OpenAll Locksmith LLC
Raleigh, North Carolina
Phone: (984) 208-3352
Email: openalllocksmithllc@gmail.com
NCLLB License No. 3155